Keokai.com (otherwise referred to as the "Site" or "us", "we, "our") is sensitive to the concerns that our online users may have about the safety and use of the personal information they provide.

Please read this Privacy Policy and our Terms and Conditions carefully to understand how any personal information collected by Keokai.com is used. This website keokai.com (the Site) is used to give visitors and customers (Users) access to various products (the Products). Access to the Site and the provision of the Products is conditional on Users accepting the terms of this Privacy Policy. The Privacy Policy applies to the collection, storage, use and disclosure by Keokai.com of the personal information of the individuals using the Site.

This Privacy Policy has been developed in accordance with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles (APPs).  Although we will comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the Site and the parent or guardian will be responsible for appropriately supervising the person’s use of the Site.

If you have any further questions or if you wish to receive more information on our information practices and Privacy Policy, please contact our Privacy Officer, via email at: keokaikelly@gmail.com

Collecting Personal Information

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchase of The Products provided. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

We ask for users’ consent to the use of any personal information we collect from them in accordance with this Privacy Policy at the time of providing that information. If a user does not wish to provide us with their consent, they cannot agree to the Site Terms and Conditions and must not use the Site. Our use of the personal information we collect is necessary in order for us to maintain the Site and facilitate users’ use of the Site. We do not collect any unnecessary personal data from users (for instance, their race or religious beliefs). See the list below for more information regarding what Personal Information we collect and why.

Device Information

The following information we collect does not allow you to be identified until the point that you enter an email address into any form on our website. This information is data that is only labelled with individual identifiers in certain third-party systems and is never stored within Keokai.com owned databases. Within owned databases, the following information is not labelled with personal identifiers or has had the identifiers permanently removed, and by means of which no specific individual can be identified directly by Keokai.com systems. When you visit the Site, our Company servers may automatically record non-identifiable information that your browser sends.

Examples of data collected may include but is not limited to: version of web browser, your computer's IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

Purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimize our site.

Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.

Non-identifiable information is collected for analysis and evaluation in order to help us improve the Site and the services and products we provide. This data will not be used in association with any other Personal Information

How we collect your information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: We may collect your information in a number of ways, including:

Directly from you, including but not limited to when you Browse the Site; Save an item to either your Wishlist or to the cart; Register on the Site; Log into the Site once registered; Select “remember my details for next time”; Subscribe to marketing communications; Participate in onsite, email or social promotions or competitions; Redeem gift vouchers on our site; Make a purchase from us; Contact our Customer Care for any reason on any channel; Submit a review of a product or service on the Site; Click on The Site banners, hyperlinks or plugins; Accept location or notification pop ups on site; Enter information into a form; Interact with us on our social media; or Have a conversation with our team members, From third parties such as our related entities, business or commercial partners, From publicly available sources of information.

Third Party Identifiable Information

In certain circumstances, such as when you purchase a product or a gift card for another individual, we may also collect the information that you provide to us on that individual which may include: Name, email, postal address and phone number. In providing us with any personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in this privacy policy.

Holding your Personal Information

We may store your Personal Information in hard copy or electronic format, in facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take the privacy and security of your Personal Information seriously and we use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information.

We protect your Personal Information by: Restricting access to Personal Information; Maintaining technology products to prevent unauthorised computer access; Securely destroying your Personal Information when it is no longer needed for our record retention purposes.

Keokai.com is committed to information security. We will use all reasonable endeavours to keep users’ personal information in a secure environment. For instance, each user’s personal information is encrypted whilst being sent to our server at the time of setting up an account. However, security cannot be guaranteed due to the nature of the internet.

Keokai.com security measures are designed to assist in ensuring that users’ personal information is not accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please let us know by contacting our Privacy and Data Protection Officer: keokaikelly@gmail.com

The security of your sensitive financial details is important to us. Credit card details are never stored by the Keokai.com Shop. Credit card data is encrypted when being transferred through the payment gateway. Not only are all transactions secured using industry strength SSL encryption but, as additional protection, we also enforce the entry of the 3- or 4-digit credit card security numbers (CCV number).

Once any information is in our possession, we will take reasonable steps to protect that information from misuse, loss, unauthorized access, and modification or disclosure. In the event of a security incident, we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification.  If it is, we will notify affected parties in accordance with the Privacy Act requirements.

While we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us. Therefore, we will not be liable for any breach of security or unintended loss or disclosure of information due to the Site being linked to the Internet.

How Long We Hold A User's Personal Information

We will retain your information for as long as the Keokai.com Shop account is active or as necessary to comply with our legal obligations, resolve issues, address queries and enforce our agreements. If you no longer wish to use our Site or Services, you may request that your account be deactivated by contacting: keokaikelly@gmail.com

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you as described above. For example; we may share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

Where we share your Personal Information with third party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by us and to store the information securely, for example, storing in non-human readable form to ensure the security of your information.

In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising via these links:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Direct Marketing

The User will also be given the option to sign up for our email newsletter. Once subscribed, Keokai.com may use personal information about the User for the primary purpose of providing User with products and services from Keokai.com for other purposes for which you would reasonably expect us to use that information. This includes sending the User information about new 'experiences', products, services and special offers by post, telephone or any form of electronic communication. By subscribing, the User authorises Keokai.com to use any email address or other contact information he/she has provided at any time for this purpose.

The User will also be given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe link at the bottom of any newsletter email you receive from us, replying ‘Opt out’ to any SMS or changing your push notification settings within your selected browser. The User agrees and acknowledges that even if he/she opts out of receiving marketing material, Keokai.com may still send the User essential information that it is legally required to send the User relating to the products or services they have acquired from us.

Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of you request to be removed.

Using Personal Information

We may use your personal Information for a range of different purposes, including: to provide our products and services to you; to communicate with you, including about products and services, competition results, special offers, and events which might interest you; to provide personalised recommendations based on past browsing behaviour both on site and within marketing email communications; to answer your questions and provide you with information or advice; to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts; to gain an understanding of your information to improve or develop our products and services; to provide you with better customer service; to perform research and analysis; to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Keokai.com and our service providers provide products and services to you; and; to comply with laws or regulations or to comply with any directions given by regulators or authorities.

We collect aggregated information about you which informs us about our users. The browser information we collect is used in an aggregated, anonymous manner in our internal analysis of traffic patterns within the Site. This information is used by us to administer and improve our products and services.

Cookies

We use “cookies” when you visit the Site. It is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the Site. There are four main types of cookies – here’s how and why we use them. Site functionality cookies – these cookies allow you to navigate the Site and use our features, such as “Add to Cart”, “Subscribe”, “My Account” and “Add to Wishlist”. Site Google analytics cookies – these cookies allow us to measure and analyse how our customers use the Site, to improve both its functionality and your shopping experience.

This cookie has enabled Google Signals which collates Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into your users' cross device behaviours. The data collected through Signals is anonymised and may be accessed and/or deleted by via My Activity. These features are also subject to the Google Analytics Advertising Features policies.

Customer preference cookies – when you are browsing or shopping on The Site, these cookies will remember your preferences (such as location), so we can make your shopping experience as seamless as possible, and more personal to you.

Targeting or advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

Session Recording Services - utilises first-party cookies and local storage to maintain a coherent scope for a user session across multiple pages on a single website.

By using the Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of the Site.

Notwithstanding any other provision, we may also engage a third-party service provider who may combine your information with information from other data sources; and may place or recognize a unique cookie on your browser for the purpose of identifying users and delivering to them interest-based content and advertisements. To opt-out of third-party cookies, please contact us at keokaikelly@gmail.com

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

How to access, correct or delete your Personal Information

The Personal Information we hold about a user is kept so that we may correctly identify that user. Users can update their personal information anytime from within the ‘My Account’ area of the Site. We take all reasonable steps to ensure that personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us (see below) and we will take all reasonable steps to correct it within a reasonable time.

Users have a right to get a copy from us of the personal information we hold about them and can also request that we delete personal information we hold about them. If you wish to receive a copy of this information or for it to be deleted, please address your request to the Privacy and Data Protection Officer at: keokaikelly@gmail.com. We will give access to the information in the manner you request and will delete it, if you wish us to do so, where reasonable and practicable. This will be subject to any exemptions allowed under the Privacy Act. We will correct or delete inaccurate or incomplete personal information we hold about you at your request.

If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you can contact us at keokaikelly@gmail.com. You can find more information about privacy and the protection of your Personal Information on the website of the OAIC at https://www.oaic.gov.au/

Changes to this Policy

Please note that this Privacy Policy forms part of the Terms and Conditions for use of the Site and forms part of the Agreement between you and us. We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy policy on the Site. Depending on the nature of the change, we may announce the change on the Site or by email if we have your email address. However, in any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or party, you must terminate your use of the Site.

Contacting Keokai.com about this Privacy Policy

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via e-mail at: keokaikelly@gmail.com